Who can I travel with?
Under Welsh Government rules at Alert Level 1, you must keep social distance from anyone not in your exclusive extended household (this means up to three households which have joined together).
Why can only 24 passengers get on the tram at one time?
We have worked out the safest way to carry passengers while keeping them safely distanced. This means our passenger numbers are reduced from the usual 48 passengers. The tramcars are open carriages with good ventilation.
Can I book in advance?
No, we are not offering a pre-book service.
Do I have to wear a face covering? On the tram? At the station?
Yes – you must wear a face covering at the station and while travelling on the tram, unless you are medically exempt. Please speak to a member of staff if this is the case.
How long will I have to wait for a tram?
We are running the tram every 20 minutes with 24 passengers on each trip. Our staff will keep you up to date on waiting times at the station.
How are you adhering to social distancing guidance?
We have introduced one way systems and made some other changes to our operations. Please keep 2m social distance from people not in your household. Please follow signs on site and respect the one way systems.
We will allocate tramcar seats with spaces in between to keep passengers safe.
How are you managing the cleanliness of the trams and the stations?
The tramcars and other public areas are cleaned regularly with an enhanced cleaning regime. Please help us by using the hand sanitiser stations.
Can I pay contactless?
Yes, our payment system accepts contactless card payments.
Can I make a group booking?
We’re not able to accept group bookings at the moment. You are welcome to arrive and queue. Please note we cannot take more than 24 people per tramcar.
Why do I have to give my contact details when I buy a ticket?
As part of the NHS Wales Test, Trace, Protect service, we will ask you for your name and a contact telephone number. We will record this with your arrival time. If there is a case of coronavirus tracked back to our premises, NHS Wales Test, Trace, Protect service will use this information to check if you, or anybody in your group, may have been exposed.
Are there public toilets at the stations?
There are public toilets in the Visitor Centre next to the Summit Station.
COVID 19 Privacy Notice
Regulation 12 of the Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 requires reasonable measures to be taken to minimise the risk of exposure to coronavirus on premises open to the public and on any premises where work takes place, as well as to minimise the spread of coronavirus by those who have been on the premises.
For all customers and visitors we will need:
- The names of customers or visitors, or if it is a group of people forming a household or extended household, the name of one member of the household – the ‘lead member’.
- A contact telephone number for each customer or visitor, or for the lead member of a group of people.
- Date of visit and arrival and departure time.
The information will be held for 21 days for Test, Trace and Protect purposes after which time it will be deleted. Where required, this information will be disclosed to the North Wales Contact Tracing Service for contact tracing purposes.
More detailed information regarding the Council’s Covid 19 Privacy Notice